I did notice that this number was different than the number provided on the singapore airlines page (*RED FLAG #1*). The agent picked up right away and informed them a seat change costs $200. They looked up the number on their American Express statement underneath the charge, since they happened to be logged into the Amex website, and came up with 80. customer service line to change their seat assignments. This problem is… more common than it seems? A passenger bought Singapore Airlines tickets online and then decided to call their U.S. She didn’t go back to her travel agency on this, even though they’d led her astray with the wrong number, but eventually after about 9 months Delta made it right and refunded the extra charges. It was the number for a scam travel agency, who did re-issue her tickets! They just charged her for something she was entitled to for free. The number on her itinerary wasn’t actually Delta’s phone number. Then I got a phone call to ask if that seemed right? She called the phone number on the itinerary her travel agent had provided for Delta and she was charged $1,000 for two passengers to have their flights moved to the next day. Her tickets were issued by Delta, and her first flight on Air France was cancelled. Last summer a former boss visited Madagascar.
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